Troubleshooting & FAQs

Q: Why are recent customer signups not showing in my RFM segments?

• Cause: Real-time data sync from your Point of Sale (POS) or e-commerce platform may still be processing, or local session data requires updating.

• Resolution: OptCulture uses smart caching for fast loading. Refresh your screen or allow up to 15–30 minutes for newly registered POS transactions to reflect across cohort matrices.

Q: Why do some categories show missing rank shifts in Top Departments?

• Cause: Product catalog items may lack mapped department tags in your primary catalog inventory setup.

• Resolution: Ensure department fields are assigned in your source inventory system so OptCulture can correctly calculate category shifts.

Q: My customized cohort dashboard view resets every time I log out.

• Cause: Dashboard Builder modifications were exited without saving the active configuration.

• Resolution: Click the edit icon, adjust your widgets, and click Save before exiting.