The Customer Experience - Gifting and Redemption

Gifting a Gift Card

A customer who purchases a gift card can share the details (Card Number and PIN) with anyone they choose (e.g., by forwarding the WhatsApp message).

Important: Once the card is used for the first time, it becomes permanently locked to the customer profile who made that first redemption.

Redeeming at the Point of Sale (POS)

When a customer (the original buyer or the person it was gifted to) wants to redeem a gift card:

1. The cashier tags the customer and adds the items they are purchasing to the bill.

2. In the payments section of the POS, the cashier selects "OptCulture Gift Card" (or a similar name) as the payment method.

3. A redemption window will pop up. The cashier enters the Gift Card Number and PIN provided by the customer.

4. The system validates the card and displays the Available Balance.

5. The cashier enters the amount to be redeemed and clicks Redeem.

6. After a successful redemption, the customer receives another automated message confirming the transaction and showing their Remaining Balance (if partial redemption is enabled).

After a successful redemption, the customer receives another automated message confirming the transaction and showing their Remaining Balance.