Configuring OTP & Alerts

A) Configuring OTP Alerts

This type is used for transactional activities that require verification via OTP.

Step1: Navigating to OTPs

1. From the pop-up, select the OTP icon.

2. Choose one of the OTP categories:

• Login: For account login verification.

• Redemption: For voucher, offer, or loyalty redemption.

• Registration: For new account creation verification.

Step2: On the configuration page

• Toggle ON the SMS or Email channel.
• Select a Gateway (e.g., Equence - 615163).
• Choose a pre-approved Template from the dropdown.
• The Message or Email Content box will auto-fill with template data (e.g., "Your OTP is {#var#}").

Step3: Save to activate

Click Save to activate the alert.

Example Template Content:

B) Configuring Expiry Alerts

Used for time-sensitive campaigns and notifications.

Step1: Navigating to Alerts

1. Select the Expiry alert type from the pop-up.

2. On the configuration screen:

• Enable SMS or WhatsApp or Email channel.

• Choose the appropriate Gateway.

• Select a Template.

• Input your Message Content referencing the expiring item.