Troubleshooting & FAQs

Q. Address Missing Data or Zero Values:Verification Step.

If KPI cards show 0.0% or missing values, verify that POS store connections and data sync intervals are active under platform settings.

How to verify: Confirm whether new purchase receipts update the total count within 15 minutes of store transactions.

Q. Resolve Product Category Mapping Issues:Grid Alignment.

If items show up as uncategorized or display missing rank indicators in the Top Departments view, ensure your primary product catalog sync includes filled department tags.

How to verify: Check that department names appear next to numerical rank shifts without blank spaces.

Q. Fix Unsaved Layout Changes:Session Rules.

If layout changes revert after logging out, open the Dashboard Builder, adjust your widgets, and click Save Layout before closing your browser.

How to verify: Refresh your browser window to ensure modified widget positions remain in place.