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Troubleshooting & FAQs

Q. Address Missing Data or Zero Values: Verification Step.
  • If KPI cards show 0.0% or missing values, verify that POS store connections and data sync intervals are active under platform settings.
  • How to verify: Confirm whether new purchase receipts update the total count within 15 minutes of store transactions.
Q. Resolve Product Category Mapping Issues: Grid Alignment.
  • If items show up as uncategorized or display missing rank indicators in the Top Departments view, ensure your primary product catalog sync includes filled department tags.
  • How to verify: Check that department names appear next to numerical rank shifts without blank spaces.
Q. Fix Unsaved Layout Changes: Session Rules.
  • If layout changes revert after logging out, open the Dashboard Builder, adjust your widgets, and click Save Layout before closing your browser.
  • How to verify: Refresh your browser window to ensure modified widget positions remain in place.
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