Troubleshooting & FAQs

Q. Why are some KPI metrics showing 0.0% or blank?

• Cause: The selected reporting period may lack transactional data, or a newly integrated Point of Sale (POS) system is still processing data.

• Resolution: Verify system sync status under platform settings or allow up to 24 hours for initial historical data population.

Q. My Top Departments list looks incomplete or un-categorized.

• Cause: Item mapping between your inventory management system / POS and OptCulture contains missing or blank department tags.

• Resolution: Ensure department fields are populated in your primary catalogue inventory source file before syncing.

Q. Dashboard layouts reset after logging out.

• Cause: Customisation changes were closed without saving, or browser cache rules cleared local session settings.

• Resolution: Click the edit icon, adjust layout items, and select Save Configuration before navigating away.