Skip to main content

Troubleshooting & Frequently Asked Questions

Q. Punches Are Not Accruing at POS Checkout:Sync Verification.
  • If customer transactions fail to register punches automatically, confirm that the POS terminal is correctly syncing customer phone numbers or digital loyalty identifiers to OptCulture.
  • How to verify: Perform a test transaction using a generic user profile and check if the total punch balance updates in the customer profile within 15 minutes.
Q. Category-Specific Punch Cards Not Triggering:Catalog Mapping.
  • If purchases of qualifying items fail to award punches, check that product SKUs in your POS system are assigned to the correct category tags listed under Top Departments.
  • How to verify: Inspect the item details in your primary inventory sync file to verify that department fields are not blank.
Q. Loyalty Dashboard Customization Resets on Exit:Session Management.
  • If widget repositioning or layout edits re-set after signing out, ensure you saved the configuration inside the Dashboard Builder.
  • How to verify: Refresh your browser window after saving changes to confirm that modified card layouts remain locked in place.
Back to top