Troubleshooting & FAQs

Q: Why is data missing from my digital invoice (e.g., the customer's name is blank)?

A: This is almost always one of two issues:

1. Dynamic Tag Error: The tag in your template is misspelled (e.g., you wrote #billingname# instead of #billtoname#).

2. Integration Error: Your POS or e-commerce system is not sending that specific piece of data to OptCulture when the transaction occurs. If OptCulture doesn't receive the data, the tag will be blank.

Q: Can I customize the design to match my brand?

A: Yes. The template builder allows you to control colors, fonts, and layouts. For advanced customization, you can use the HTML block to insert your own code.

Q: How do I handle different tax rates (e.g., GST) in my invoice?

A: Use the specific dynamic tags for each tax component, such as #TotalCGST#, #TotalSGST#, and #TotalIGST#. The easiest way to do this is to use the pre-defined "Items" row, which often includes these tags by default.

Q: Can I send a digital invoice via SMS instead of email?

A: Yes. In Configuration > Digital Receipt > Delivery Methods, you can enable and configure SMS (or WhatsApp) delivery. You must write the message content and ensure the receipt link is included.

Q: My images are broken or not loading. Why?

A: This usually means the image URL is incorrect, not public, or has been deleted. The best practice is to upload your images directly to the OptCulture Assets section and add them from there, which prevents broken links.

Q: What's the difference between "Digital invoice" and "e-receipt" in the Configuration tab?

A: "Digital invoice" typically refers to the full, itemized invoice (often for B2B or high-value sales), while "e-receipt" is the more common, customer-facing receipt for standard retail transactions. For most businesses, you can assign the same template you built to both fields.