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Troubleshooting & FAQs

Q: Why is my E-Receipt not sending?

A: Check the following:

  • Ensure the customer's contact information (email or mobile number for WhatsApp/SMS) is correctly captured at the point of sale.

  • Verify that the e-receipt trigger is correctly configured in your system settings to use this template.

  • Check the delivery status in your campaign or transactional reports to see if there were any specific delivery errors (e.g., "invalid email").

Q: Why are some components not showing up on the final receipt?

A: Most components are dynamic. They will only appear if the relevant data exists for that specific transaction.

  • Example: The "Loyalty Information" component will not appear for a customer who is not a member of your loyalty program.

  • Troubleshooting: Ensure all necessary data points (e.g., loyalty points, invoice details) are being passed correctly from your POS system to OptCulture.

Q: Can I have different E-Receipt templates for different stores or regions?

A: Yes. You can create multiple e-receipt templates (e.g., one with a specific offer for "Store A" and one for "Store B"). These can then be assigned to specific stores or "Zones" in your configuration settings.

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