Troubleshooting & FAQs

Q: Why is no one participating in my referral program?

A: There are two common reasons:

1. Awareness: Your customers might not know the program exists. Ensure you are actively promoting it (see Best Practices).

2. Offer Value: The reward might not be compelling. Review your offers. Is a "Give 5%, Get 5%" reward exciting enough to motivate someone to act?

Q: My customers are saying they can't redeem their referral coupons. What should I check?

A: Check the rules you set in Part 1 (The Referral Offer). The most common issues are:

• The customer's purchase hasn't met the "Min. receipt amount".

• The "Discount on" rule is limited to a specific category, and the customer is buying a non-eligible item.

• The "Validity Period" for the coupon has expired.

Q: A referrer is complaining they haven't received their reward. What's wrong?

A: Check the Referral Program configuration (Part 2). The most common reason for a delayed reward is the "Activate After" setting. Many programs add a delay (e.g., 7 or 30 days) after the new customer's purchase to ensure the item isn't returned before issuing the referrer's reward.

Q: How can I prevent fraud or misuse of my referral program?

A: The best method is to enable OTP authentication on the Referral Offer (Part 1). This forces the new customer to verify their mobile number at the time of redemption, making it much harder for one person to redeem multiple "new customer" offers.