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Common Use Cases

  • Welcome Message:

    • Trigger: Loyalty Enrolment

    • Wait: 5 Minutes

    • Action: Send Email (with a "Welcome to the club!" message)

  • Post-Purchase Feedback:

    • Trigger: Loyalty Issuance (which happens on a purchase)

    • Wait: 2 Days

    • Action: Send SMS (with a link to an NPS survey)

  • Post-Redemption Thank You:

    • Trigger: Loyalty Redemption

    • Wait: 10 Minutes

    • Action: Send SMS ("Thanks for using your points! We hope you enjoy your reward.")

  • Gift Card Follow-up:

    • Trigger: Gift Issuance

    • Wait: 1 Day

    • Action: Send Email ("Here are 3 ways to get the most from your new gift card.")

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