Common Scenarios & FAQs

Q: What if I can't find a store I want to add to my zone?

A: If a store isn't appearing in the search results or is grayed out, it is already part of another existing zone. A store can only be in one zone at a time.

Solution: You must first go to its current zone, click "Edit," and uncheck the store to remove it. After you save, that store will become available to be added to your new zone.

Q: Can a store be in two zones at the same time?

A: No. This is the most important rule of the Zones feature. A store location can only be assigned to a single zone.

Q: Why would I use zones instead of just applying a configuration to all stores?

A: Zones offer more granular control and operational efficiency. For instance, you might need to use SMS for digital receipts in one region while using WhatsApp in another. Zones allow you to target these specific groups without affecting your other stores. This approach is more efficient and prevents accidental misconfigurations across your entire business.

Q: What happens to the stores if I delete a zone?

A: If you delete a zone, the stores that were in it are not deleted. They simply become "un-zoned" and are returned to the pool of available stores that can be added to any other zone.