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Common Use Cases

  • Customer Service Inquiry: A support agent uses the C360 timeline to see a customer's recent purchase and quickly resolve a question about their loyalty points.

  • In-Store Personalization: A store manager looks up a VIP customer by name, sees their "Top Category Report," and offers a personalized recommendation.

  • Manual Reward: A manager uses the Quick Coupon feature to issue a special discount to a customer who provided valuable feedback.

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