Troubleshooting & FAQs

Q: Why is the "Top Category Report" empty?

A: This can occur if the customer is new and has not made enough purchases to establish a trend. It may also take some time for data from very recent purchases to be processed and reflected in the chart.

Q: What is the difference between "Adjust" in the Loyalty panel and "Issue" in the Quick Coupon panel?

A: Adjust is used for making direct changes to a customer's loyalty account, such as adding goodwill points or manually changing their tier. Issue is for assigning a specific, pre-configured promotional coupon to the customer.

Q: I edited a customer's mobile number. Will this update be reflected in my Segments?

A: Yes. The C360 View is the master record for a customer's profile. Any changes saved here are updated across the OptCulture platform and will be reflected in any dynamic Segments the customer qualifies for.