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OTP Fallback Feature

The OptCulture OTP & Alerts module now includes a flexible OTP fallback feature. This powerful addition ensures that your customers can always receive their one-time passwords, even if the primary delivery method fails. The system is designed to send an alternative message if the initial OTP remains unused for a configurable period.

Step1: Configure the Fallback Message

  • On the configuration page, you'll see a section to "Enable fallback message".

  • Toggle this option ON.

  • A new field will appear where you can enter the number of seconds after which the fallback message should be sent.

Step2: Select Fallback Channels and Gateways:

  • Under "Fallback Configuration," you can enable additional communication channels like SMS, WhatsApp, or Email.

  • For each channel you enable, you can select a specific Gateway and Template, just like how it would be for the primary channel. This allows you to use a different provider for the fallback message.

Step3: Save Your Settings

Once you have configured the fallback options, click Save to activate the alert with the new settings.

 

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