OTP & Alerts
OTP & Alerts feature within the OptCulture platform. This module allows businesses to automate one-time passwords (OTPs) and alert messages for various customer-facing interactions such as logins, redemptions, registrations, and promotions.
The OTP & Alerts supports three alert types:
- OTP: One-Time Password messages for secure customer actions.
- Expiry: Notifications related to time-sensitive events like expiring offers or points.
- Alerts: General informational messages unrelated to OTPs or expiry events.
These alerts can be configured to be sent through different communication channels, such as SMS or Email or WhatsApp, using pre-approved templates through selected gateways.
Navigate to OTP & Alerts
Step1: Navigating to the OTP & Alerts Section From the main dashboard, navigate to the left-...
Configuring OTPs
This type is used for transactional activities that require verification via OTP. Step1: Navigat...
OTP Fallback Feature
The OptCulture OTP & Alerts module now includes a flexible OTP fallback feature. This powerful ad...
Configuring Expiry Alerts
Used for time-sensitive campaigns and notifications. Step1: Navigating to Alerts Select the...
Configuring Informational Alerts
For non-OTP, non-expiry related alerts such as notifications, updates, or promotional campaigns. ...
Best Practices
Always use approved templates from telecom regulators (e.g., DLT). Test each alert type ...
Common Use Cases
Use Case Alert Type Channel Customer login OTP OTP - Login ...
Troubleshooting & FAQs
Q: OTP Not Received? A: Check Phone Number: Ensure the number is valid and active. Gat...