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Common Use Cases

RCS templates are ideal for enhancing customer communication with rich media and interactive elements, providing an experience far superior to standard SMS.

  • New Product Launch: Use a Carousel template to showcase multiple new products with high-resolution images and individual Visit website buttons linking directly to each product page.

  • Customer Feedback/Survey: Utilize Quick Reply buttons (e.g., "Very Satisfied," "Needs Improvement") to allow instant feedback collection directly within the message thread, boosting response rates.

  • Event Invitation: Include a large hero Image or Video and a Visit website button that links directly to a registration page, making the invitation visually appealing and actionable.

  • Coupon/Voucher Delivery: Send a visually striking message with an attached coupon Image and a Visit website CTA button that links to the store, or a Quick Reply button to save the voucher.

  • Customer Support: Provide a friendly image of the support team and use a Call button for instant, one-tap contact to resolve issues quickly.

  • Loyalty Program Promotion: Use an Image template to visually communicate loyalty points/rewards and link to the customer's personalized loyalty dashboard.

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