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Keep it Concise: Push notifications have character limits. Keep your message short and to the point. Personalize Your Messages: Using merge tags for a user's name or other info can significantly increase engagement. Segment Your Audience: Avoid g...

Abandoned Cart Reminders: Encourage customers to complete their purchase. Promotions and Sales: Announce exclusive deals, limited-time offers, or new product launches. Updates and Announcements: Provide important information like order confirmati...

Q: My push notification didn't send. What's the first thing I should check? A: First, verify your campaign's status. Ensure that your campaign was successfully launched and was not just saved as a draft. Q: My campaign launched, but it seems like few, or no ...

Step 1: Navigate to Discounts Go to the Menu and select "Discounts". Click the +Create a Discount button and select Coupon. Step 2: Enter Coupon Details Coupon Code Name: An internal name for your reference (e.g., "Summer2024-15%Off"). D...

Once you have created the coupon template, you must generate the unique codes to be distributed.  Find your newly created coupon in the Offers list. Click the Actions menu (three-dot icon) and select Generate Codes. Add Code Details: Number of Codes: ...

Step 1: Navigate to Discounts Go to the Menu and select "Discounts". Click the +Create a Discount button and select Promotions. Step 2: Enter Promotion Details Promotion Name: An internal name for your reference (e.g., "Summer20"). Discoun...

Step 1: Navigate to Discounts Go to the Menu and select "Discounts". Click the +Create a Discount button and select Loyalty Discounts. Step 2: Enter Coupon Details Coupon Code: A name for the discount (e.g., "10OFF-LOYALTY"). Discount Given:...

Under the "Actions" menu for each offer, you can find a "Report" option. This report provides details on the performance of your offers, including: No. of Codes: The number of coupon codes generated. No. of Redemptions: The number of times the coupon...

Use Clear Internal Naming: Don't name your coupon "10% Off." Name it "2024-Q4-Winback-10%-Email." This makes your Reports much easier to analyze and compare campaign performance. Always Set an End Date: Avoid open-ended offers. A clear validity period...

Cart Abandonment (Coupon): Create a coupon with Dynamic Validity (e.g., "Valid for 72 hours). Use an automation tool to email this coupon to customers who abandoned their online cart. Tier-Based Rewards (Promotion): Create a promotion (e.g., "25% Off ...

Q: My coupon code says "Invalid" or "Expired" at the POS. Why? A: There are a few common reasons: Validity: The coupon's validity period has passed, or it hasn't started yet. Redemption Limit: The code was a single-use code and has already been redeemed. ...

Step1: Navigating to the OTP & Alerts Section From the main dashboard, navigate to the left-hand menu. Click on Configuration under the Engagement section. Then, select OTP & Alerts from the submenu. Step2: Creating a New Alert To create...

This type is used for transactional activities that require verification via OTP. Step1: Navigating to OTPs From the pop-up, select the OTP icon. Choose one of the OTP categories: Login: For account login verification. Redemption: For ...

The OptCulture OTP & Alerts module now includes a flexible OTP fallback feature. This powerful addition ensures that your customers can always receive their one-time passwords, even if the primary delivery method fails. The system is designed to send an altern...

Used for time-sensitive campaigns and notifications. Step1: Navigating to Alerts Select the Expiry alert type from the pop-up. On the configuration screen: Step2: On the configuration page Enable SMS or WhatsApp or Email channel. Choo...

For non-OTP, non-expiry related alerts such as notifications, updates, or promotional campaigns. Step1: Navigating to Informational Alerts Choose the Alerts type from the selection pop-up. On the configuration screen: Toggle on the required c...

Always use approved templates from telecom regulators (e.g., DLT). Test each alert type using a test zone before rolling out to customers. Use clear and action-oriented language in message content. Enable fallback channels for critical OTPs....

Use Case Alert Type Channel Customer login OTP OTP - Login SMS/Email Points redemption OTP OTP - Redemption SMS/Email Account signup OTP OTP - Registration SMS/Email Loyalty ...

Q: OTP Not Received? A: Check Phone Number: Ensure the number is valid and active. Gateway Health: Confirm the selected gateway is operational. Template Approval: Unapproved templates may block delivery. Channel Enabled: Verify that the SM...

Step1: Navigate to Stores To begin, you will first need to navigate to the Stores section. From the main menu Configurations, then select Stores. The Stores dashboard displays a list of all your existing stores Step2: Creating a New Store ...