Skip to main content

Common Use Cases

  • Identify At-Risk Stores: Is a store's NPS Score suddenly dropping? You can quickly identify a negative trend for a specific location before it becomes a company-wide problem.

  • Pinpoint Local Issues: By reading the Feedbacks Table for a low-scoring store, you can discover specific local issues (e.g., "the new staff was untrained," "the store was not clean," "the music was too loud") and forward them to the store manager for action.

  • Optimize Regional Inventory: Check the Top Category Purchases tab for different stores. If "snowboard" is a top seller at your mountain location but not your downtown store, you can adjust your inventory, promotions, and local marketing to match regional demand.

  • Compare Store Manager Performance: Use the Storewise Loyalty Summary to see which store managers are most effective at driving "New Enrollments." This helps you identify top performers who can train others.

Back to top