Troubleshooting & FAQs

Q: Why is my NPS Score '0' or blank?

A: This typically means no NPS feedback was received for the specific store and date range you selected. Try expanding your date range or confirming that the NPS survey is active for that location.

Q: My "Top Category Purchases" chart is empty.

A: This indicates no transactions were recorded for the selected store and date range. Double-check your filters. If they are correct, confirm that sales data is flowing correctly for that location.

Q: Why does the "Total Members" KPI in the loyalty summary seem different from the "Total Members Count" in the table?

A: The top KPI (Total Members) often represents the current total membership for that store. The table column (Total Members Count) is a historical snapshot of the total membership at the end of that specific month.