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Troubleshooting & FAQs

Q: What is a "good" NPS Score?

A: NPS scores can vary widely by industry. Generally, a score above 0 is considered good, above 50 is excellent, and above 70 is world-class. The most important goal is to track your own score over time and focus on continuous improvement.

Q: How are Promoters, Passives, and Detractors defined?

A:

  • Promoters (score 9-10): Loyal enthusiasts who will keep buying and refer others.

  • Passives (score 7-8): Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

  • Detractors (score 0-6): Unhappy customers who can damage your brand through negative word-of-mouth.

Q: Why is there no data showing for a specific store?

A: This usually means that no NPS feedback was collected or submitted for that particular store within the selected date range. Ensure that the NPS survey is active and being presented to customers at that location (e.g., on the e-receipt or via an automated SMS).

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