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Common Use Cases

  • Identifying Service Issues: A regional manager notices a low NPS score for "Store B" on the NPS Stores tab. They click on the Customer Feedback tab, filter for that store and "Detractors," and find recurring complaints about "Staff Attitude," which can then be addressed with targeted training.

  • Validating Business Strengths: The executive team sees on the NPS Summary tab that the "Why you liked this brand?" chart consistently shows "Collection" and "Product Quality" as the top drivers of satisfaction, giving the merchandising team data-driven validation.

  • Rewarding Promoters: A marketing team filters the Customer Feedback tab for "Promoters" (scores 9-10) and exports a list to send a special "thank you" offer, reinforcing their loyalty and encouraging word-of-mouth.

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