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Event Leads: Uploading a CSV list of attendees from a trade show, webinar, or conference for follow-up communication. Third-Party Leads: Importing contacts acquired from a co-marketing partner or a lead generation service. One-Time Promotions: Ta...

Q: Why did my file upload fail? A: Please check that your file is saved in a valid .csv format. Uploads can also fail due to incorrect formatting, special characters in the data, or exceeding file size limits. Ensure your column headers are simple and consist...

Part 1: Setting Up Your A/B Test Campaign Select A/B Testing Options under the Email Campaign. Step 3: Define Campaign Details Campaign Name: Enter a clear, internal name for your campaign (e.g., "Dormant Offer Campaign - Q4 2025"). This is for your r...

Standard Email Campaigns Subject Lines: Keep them short (4-6 words). Personalize with merge tags (e.g., "Happy Birthday John!"). Avoid spammy words Pre-headers: Write engaging preview text to encourage opens Audience: Use Segments instead of Lis...

Testing Subject Lines: "New Collection is Here" vs. "Your New Wardrobe Awaits ✨". Testing Calls-to-Action (CTAs): A button that says, "Shop Now" vs. "Discover the Collection". Testing Templates or Images: An email with a single large hero image v...

Q: My test results were inconclusive. Why? A: This can happen if the sample size was too small to be statistically significant, or if the change between your variations was not impactful enough to alter user behavior. Q: What happens if there's a tie between...

Be Concise and Clear. Personalize Your Messages: As mentioned in the campaign creation process, use merge tags to personalize your messages. Addressing a customer by their name, or referencing their recent purchase, can significantly increase engageme...

Q: How does OptCulture determine which contacts are eligible to receive an SMS campaign? A: When you launch an SMS campaign, OptCulture automatically filters your audience to ensure compliance and deliverability. For a contact to receive a message, they must ...

Promotional Offers and Flash Sales: Instantly alert customers about limited-time deals, flash sales, or special discounts. The immediacy of SMS makes it perfect for driving quick conversions. Example: "Flash Sale! Get 30% off all shoes today only. S...

Obtain Opt-Ins: Ensure you have explicit consent from customers before sending them messages. Not getting consent can limit your ability to send messages, and a significant number of users blocking your account can lead to a warning or even suspension of m...

Promotions and Sales: Use WhatsApp to announce promotions, flash sales, or new product launches to drive traffic and sales. Abandoned Cart Reminders: Send automated reminders to customers who have left items in their cart to encourage them to complete...

Q: I scheduled a campaign, but no messages were sent. What happened? A: First, verify your campaign status. It's possible the campaign was Saved as Draft but was not officially Launched. Q: Why are messages failing to deliver to some of my contacts? A: This...

Step 1: Navigate to Campaigns From the main dashboard, select Campaigns from the left-hand navigation menu and click the +Create a Campaign button. From the "Mode of Communication" options, select RCS to begin. Step 2: Fill out Campaign Details In the Cam...

Create Compelling Content: RCS messages can include rich media like high-quality images, videos, and GIFs, which makes them more engaging than plain text. Personalize and Segment: Segment your audience to send them relevant messages. Personalizing mes...

Promotional Campaigns: Transform promotions into interactive experiences with swipe-through carousels and buttons. RCS messages can be used for promotions and flash sales, showcasing products with images and discounts. Customer Support: RCS can be use...

Q: I scheduled my RCS campaign, but no messages were sent. What happened? A: First, check your campaign status. You need to ensure the campaign was successfully Launched and not just Saved as Draft. Q: Why aren't my RCS messages delivering to all recipients?...

Step 1: Navigate to Campaigns From the main dashboard, navigate to Campaigns on the left-hand menu. Click the + Create a Campaign button. From the "Mode of Communication" options, select Push Notification. Step 2: Define Content Details On the campaign s...

Keep it Concise: Push notifications have character limits. Keep your message short and to the point. Personalize Your Messages: Using merge tags for a user's name or other info can significantly increase engagement. Segment Your Audience: Avoid g...

Abandoned Cart Reminders: Encourage customers to complete their purchase. Promotions and Sales: Announce exclusive deals, limited-time offers, or new product launches. Updates and Announcements: Provide important information like order confirmati...

Q: My push notification didn't send. What's the first thing I should check? A: First, verify your campaign's status. Ensure that your campaign was successfully launched and was not just saved as a draft. Q: My campaign launched, but it seems like few, or no ...