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Creating an RCS Campaign

Step 1: Navigate to Campaigns

From the main dashboard, select Campaigns from the left-hand navigation menu and click the +Create a Campaign button.

From the "Mode of Communication" options, select RCS to begin.

Step 2: Fill out Campaign Details

In the Campaign Details section, fill in the required information:

  • Campaign Name: Give your campaign a unique, descriptive name for internal reference.

  • Contact Source: Select the source of your contacts.

  • Message Template: Select a pre-approved message template.

Once selected, the content will automatically populate the "Body" field, and a preview of your rich message will be visible. You can use the Send Test feature to preview the message on your device or click Next to proceed.

Step 3: Select Your Segment

Choose an existing segment of contacts or create a new one using the +Create Segment button. This defines the specific group of contacts who will receive your message. After making your selection, click Next.


Step 4: Schedule Your Campaign

In the Schedule Campaign section, choose your schedule type:

  • One Time: Sends the campaign once at a fixed date and time.
  • Recurring: Sends the campaign repeatedly on a daily, weekly, monthly, or yearly basis.

    • Ramp up: This feature helps you divide your chosen segment into smaller batches of unique contacts. You set a "Send Volume" (number of contacts per batch) and the system sends the same campaign to each batch over a period.

    • For example, to send to 10,000 contacts over 5 days, you can choose Daily, set the dates, enable send rate ramp up, and enter a Send Volume of 2,000. The system will send to 2,000 unique contacts each day until all 10,000 are covered.


Step 5: Launch or Save

Once your schedule is set, you can either:

  • Click Save as Draft to return to it later.

  • Click Launch Campaign to save the campaign and schedule it for delivery at the chosen time.

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