Troubleshooting & FAQs

Q: I scheduled a campaign, but no messages were sent. What happened?

A: First, verify your campaign status. It's possible the campaign was Saved as Draft but was not officially Launched.

Q: Why are messages failing to deliver to some of my contacts?

A: This can happen for several recipient-side reasons. The contact's phone number might be invalid, they may not be registered on WhatsApp, or they might have blocked your number. They could also be using an outdated version of the app or have poor connection problems.

Q: My campaign started but then stopped, or many messages are failing. Are there sending limits?

A: Yes. WhatsApp may limit the number of business-initiated conversations you can send in a 24-hour period, especially for new accounts or those with a low-quality rating. You should avoid sending too many messages at once and instead send them in smaller batches.

Q: My messages are failing with a "template" error. What does that mean?

A: This usually means the data you are merging into the template has a problem or the message content no longer matches the approved template. Make sure your templates comply with WhatsApp guidelines and your data is correct.

Q: My account was restricted or suspended. Why?

A: Your account may be flagged for violating WhatsApp's terms, such as sending spammy or excessively promotional messages. Be sure to follow all policies to avoid having your account temporarily suspended or restricted.

Q: Could my own internet connection be the problem?

A: Yes. Ensure you have a stable internet connection. You can also try restarting your device or switching between Wi-Check Campaign Status: First, verify that your campaign was launched and not just saved as a draft.