Troubleshooting & FAQs

Q: I scheduled my RCS campaign, but no messages were sent. What happened?

A: First, check your campaign status. You need to ensure the campaign was successfully Launched and not just Saved as Draft.

Q: Why aren't my RCS messages delivering to all recipients?

A: The most common reason is recipient compatibility. The recipient's device must be compatible with RCS, and they must have the feature enabled. Both you and the recipient need a compatible phone with an up-to-date messaging app and software.

Q: Do RCS messages require an internet connection?

A: Yes. Unlike SMS, RCS requires a stable internet connection (Wi-Fi or mobile data) to send and receive messages.

Q: Can invalid phone numbers cause delivery failure?

A: Yes, a message may fail to send if the mobile number is invalid or contains non-numeric characters.

Q: My settings are correct, but messages are still failing. What else could it be?

A: Some issues can be caused by the service provider, such as your user ID not being allowlisted.

Q: Could my own messaging app be the problem?

A: Yes. Make sure your messaging app and Google Play Services are updated to the latest versions. If problems continue, try clearing the app's storage and restarting it.