Troubleshooting & FAQs

Q: My push notification didn't send. What's the first thing I should check?

A: First, verify your campaign's status. Ensure that your campaign was successfully launched and was not just saved as a draft.

Q: My campaign launched, but it seems like few, or no contacts received it. What's the next step?

A: You should review your audience segment. Ensure the segment you selected includes the correct contacts and, critically, that those contacts have opted-in to receive push notifications.

Q: My notifications were sending but suddenly stopped. What could cause this?

A: This might be due to throttling. If you are sending too many notifications to the same device in a short period, the service might temporarily block your server.

Q: How can I find out why my messages were delayed or rejected?

A: You should validate your delivery metrics. Check your platform's analytics dashboard for any delivery reports or error codes. These reports can often provide information on why a message was delayed or rejected.

Q: Some of my users are receiving notifications, but others are not. What's the problem?

A: This likely points to device-specific issues. If only certain devices aren't receiving your notifications, it could be due to a firewall setting on the device or a connectivity issue.